Reservations: 10:00 – 18:00 (Sun-Fri)

Reception Hotel & Hostel: 24 hours

Apartments Concierge: 07:00 – 21:00

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WE WANT YOU!

Join The Circus Crew

Reservations Agent

We are looking for a Reservations Agent to join our team. If you are service-oriented, enjoy communicating with people, and take pleasure in assisting guests with their bookings, then this position is ideal for you!

As a Reservations Agent, you will handle bookings and inquiries to ensure our guests feel welcome from the very beginning.

If you are also well-organized and thrive in a dynamic environment, we look forward to having you on our team.

Your tasks

As the first point of contact for our guests, you are responsible for providing them with information about our product via phone and email

Adjust reservations to the guests' preferences to ensure an unforgettable stay

Support guests competently by providing precise and detailed information on prices, availability, and special offers

Build relationships: Establish positive connections with guests and create a warm atmosphere

Documentation and administrative tasks: Maintain organized records of reservations, changes, invoices, and guest preferences

Collaborate with various departments to ensure guest satisfaction

You are perfect for us when you

You enjoy communicating with others, whether by phone, email, WhatsApp, or even fax

Flexible working hours (early/late/weekends) are not a problem for you

You enjoy working in a team

You have a service-oriented mindset and are always striving to provide guests with a first-class experience

You speak fluently English and German (C1 in both)

You have experience working with Mews (but don't worry if you haven't, we can teach you)

You are eager to take responsibility

You are looking for a company where you can realize your professional potential—a company that not only challenges you but also supports your growth

We offer you a diverse range of tasks in an innovative company that covers all aspects of hospitality—from hostel beds to luxury apartments—along with autonomy and opportunities for growth.

If you’re excited to become part of a unique hotel and hostel experience, simply send us an email at jobs@circus-berlin.de. We look forward to hearing from you and welcoming you to our Circus family!