Your tasks
As the first point of contact for our guests, you are responsible for providing them with information about our product via phone and email
Adjust reservations to the guests' preferences to ensure an unforgettable stay
Support guests competently by providing precise and detailed information on prices, availability, and special offers
Build relationships: Establish positive connections with guests and create a warm atmosphere
Documentation and administrative tasks: Maintain organized records of reservations, changes, invoices, and guest preferences
Collaborate with various departments to ensure guest satisfaction
You are perfect for us when you
You have at least 1-2 years of experience in a hotel reservation office
You have experience in working with hotel software systems, especially Mews.
You speak fluently English and German (C1 in both)
You can work flexibly in shifts (early/late/weekend)
You enjoy communicating with others, whether by phone, email, WhatsApp, or even fax
You enjoy working in a team
You have a service-oriented mindset and are always striving to provide guests with a first-class experience
You have experience working with Mews (but don't worry if you haven't, we can teach you)
You are eager to take responsibility
You are looking for a company where you can realize your professional potential—a company that not only challenges you but also supports your growth
We offer you a diverse range of tasks in an innovative company that covers all aspects of hospitality—from hostel beds to luxury apartments—along with autonomy and opportunities for growth.
If you’re excited to become part of a unique hotel and hostel experience, simply send us an email at jobs@circus-berlin.de. We look forward to hearing from you and welcoming you to our Circus family!
