Terms and Conditions

Dear Guests,
We are looking forward to welcoming you to Berlin! As part of your stay, we kindly ask you to take a note of our Terms and Conditions. Our business is governed by the applicable German laws as well as these Terms and Conditions. We have translated and summarised the legally binding German conditions below. The binding version of the Terms & Conditions is the German one.

The Circus GbR
The Circus Hotel, The Circus Hostel & The Circus Apartments
Board directors: Becker, Digel, Göppert, Hadfield, Hierath
Weinbergsweg 1a, 10119 Berlin

Contact
Telephone: +49 30 2000 3939
Fax: +49 30 2000 39360
Email: info@circus-berlin.de
Web: www.circus-berlin.de

Locations
THE CIRCUS HOSTEL
Weinbergsweg 1a
10119 Berlin

THE CIRCUS HOTEL
Rosenthaler Straße 1
10119 Berlin

THE CIRCUS APARTMENTS
Choriner Straße 84
10119 Berlin

VAT ID
DE 189 865 941

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The Circus Living GmbH (i. Gr.)
The Circus Living
Board director : Andreas Becker
Choriner Straße 84, 10119 Berlin

VAT ID
DE 356 984 115

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The Circus Holding GmbH
The Circus Retreat
Board directors : Andreas Becker, Andreas Digel, Christian Göppert, Andrew Hadfield, Tilman Hierath
AG Berlin Charlottenburg, HR B 90977

VAT ID
DE 232 344 695

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I – The Company

The Circus GbR operates the three locations listed above. For simplicity, we will refer to them collectively as The Circus or we. When referring to specific properties, we will use Hostel, Hotel, or Apartments. You, our guest, will be referred to as you or the guest. Once a reservation is made, a contract between The Circus and the guest comes into effect, subject to the following Terms and Conditions:

II – Reservations for individual bookers.

Reservations are considered individual when they do not exceed the following unit limits:

· Up to 5 rooms per booking at the Hotel

· Up to 10 beds or 5 rooms per booking at the Hostel

· Up to 2 apartments per booking at the Apartments

Bookings above these thresholds are considered group bookings. For group conditions, see Section III.

By providing your credit card details when booking online, you are entering into a binding agreement with us. We will confirm the reservation in writing by email. If you book by phone, email, or other means, we will create a preliminary (unconfirmed) reservation and request confirmation from you. Confirmation requires a valid credit card number and expiry date.

The exact price and payment terms are included in each rate description and will be confirmed in the booking confirmation email. Payment can be made upon arrival. To avoid delays during check-out, we may request payment at check-in.

III – Group Reservations

Reservations are considered group reservations when they equal or exceed these quantities of booked units:

· 6 rooms or more per booking at the Hotel

· 11 beds or 6 rooms or more per booking at the Hostel

· 3 apartments or more per booking at the Apartments

Group reservations cannot be made via our website, as the rates and conditions listed there are intended for individual travellers. For group bookings, please contact our reservations team at groups@circus-berlin.de. We will send you a separate group booking contract with special rates and conditions, including terms for deposits and changes.

This group contract serves as a supplement to these Terms and Conditions.

Please note: We do not accommodate bachelor or bachelorette parties (stag or hen parties). We reserve the right to cancel such reservations. Special offers on our website (e.g., the 3-night deal or early bird offer) apply only to individual travellers and are available for a limited time.

IV – Your Stay

When you book with us, we guarantee the availability of your reserved beds, rooms, or apartments for the specified dates.

Check-in is available from 3:00 PM on the day of arrival. If you arrive earlier, we will try to accommodate an early check-in, though we cannot guarantee it.

Your reservation guarantees the booked category, but not a specific room. If you reserve multiple beds in a shared room category, we will try to place you in the same room, but this cannot always be guaranteed due to availability.

If you have a preference, please let us know in advance—we’ll do our best to meet your request.

We kindly ask you to take note of, and to follow, our house rules for the duration of your stay at The Circus.

V – Changes to your reservation

If you need to make changes to your reservation, please contact us directly. We will do our best to accommodate your request.

VI – Cancellation Policy

For group reservations, you will find the separate cancellation policy on your group reservation contract.

For individual reservations, the following conditions apply:

1. Flexible Rates booked at Hostel and Hotel:

You can cancel your reservation with a full refund until 12 noon on the day prior to your arrival. If you cancel after that or simply do not show up on your arrival day, we will charge you the cost of the 1st night including any additional products you may have booked such as breakfast or extra-beds.

2. Apartments:

2.a Cancellation policy for stays up to 4 nights (called Short Stays):

· Up to 12-noon two days before your arrival, you can cancel your reservation free of charge,

· If you cancel later than that or just do not show up on the date of your arrival, 100% of the stay cost excluding the city tax and any additional products you may have booked such as breakfast or extra-beds.

2.b Cancellation policy for stays from 5 to 28 nights (called Mid Stays):

· Up to 12-noon 7 days before the arrival date, you can cancel your reservation free of charge,

2.c Cancellation policy for stays from 29 nights (called Long Stays):

· Up to 29 days before the arrival date, you can cancel your reservation free of charge and with a full refund of your deposit,

· If you cancel later than that or just do not show up on the date of your arrival, 100% of the first 30 days booked excluding the city tax and any additional products you may have booked such as breakfast or extra-beds.

3. Non-refundable Rates booked at Hostel, Hotel and Apartments must be fully prepaid and are not eligible for a refund under any circumstances.

VII – Registration

German law requires all guests in Berlin to be officially registered. We must therefore ask for an official identity card, driver’s license or passport. Withouta valid photo ID, we are unable to accommodate you.

VIII – Re-selling

It is possible to make a reservation for your family or friends, even if you are not coming to stay with us in person. However, we cannot accept any reservations that are made and later re-sold for a different price to a third party. Please be aware that if this happens, we reserve the right to cancel the reservation.

IX – Currency

Our company is located in Berlin, Germany, and therefore all transactions are carried out in Euros. Our prices include all costs and taxes. You can find all our prices online on our website and inside our flyer, and the prices are fixed regardless of how or where you book. If you finalise the payment with your credit card that offers a choice of different currencies, we leave that choice to you.

X – Mistakes

We guarantee to provide you with the bed/room/apartment you reserved. In the unlikely event that we are unable to fulfil our agreement, we will take full responsibility and ensure you are provided with a satisfactory solution.

XI – City Tax

Prices on our website include VAT, but do not include the Berlin City Tax of 7.5%, which is applicable to all guests, regardless of group size, travel purpose, or length of stay.

XII – Law

All services are provided and paid for in Berlin, Germany. Therefore, German law applies.