The Circus Hotel

Accessibility

Here at The Circus our goal is to welcome everyone to Berlin and to enjoy the best that our city has to offer. At the same time, we need to recognise the limitations of our properties and be as open as possible so that potential guests can make an informed decision about whether our hotel meets your specific needs.

While we strive to be as accessible as possible, we recognise that we may not be suitable to everyone. Please contact us if you have specific accessibility requirements or questions that we haven’t answered here. You can email info@circus-berlin.de or call on +49 (0) 30 2000 3939.

Our rooms

Which rooms are suitable for wheelchair users?

We have two rooms prepared for wheelchair users: Room 311 and Room 116. (Medium twin category)

Are these rooms fully wheelchair accessible?

These rooms meet most accessibility requirements, but please note:

  • The wheelchair turning space is less than 150cm (which is below the ideal minimum)
  • There is adequate space around the bed for wheelchair access (minimum 90cm on at least one side)
  • Guests in wheelchairs can access the desk, wardrobe and seating areas
  • Room door width: 95cm
Are the floors level throughout the hotel?

Floors are level with minimal thresholds between rooms and bathrooms.

Bathrooms

Do the accessible rooms have private bathrooms?

Yes, both accessible rooms (311 and 116) have private accessible bathrooms.

What facilities do the accessible bathrooms include?

Our accessible bathrooms have:

  • Wide door access (95cm)
  • Walk-in shower with no step or minimal threshold (maximum 2cm)
  • Grab rails installed in both shower and beside toilet
  • Standard height toilet (46-48cm) – not adjustable
  • Shower chairs are installed (mounted on the wall) and a mobile shower chair is available
  • Accessible emergency call system in the bathroom and one by the bed

Technology and room controls

Are the room controls accessible?

In all our rooms, light switches are positioned at an accessible height (85-105cm). TV and remote controls are accessible from bed and seating areas and climate controls are reachable and operable.

We do not have telephones in the rooms.

Common areas and building access

Is the main entrance accessible?

Our main entrance has steps, but we have a step-free side entrance.

Is the reception desk accessible?

Yes, the reception desk has an accessible height section.

Can I access all floors?

We have an elevator to all floors, but please note:

  • Door width is 95cm
  • Maximum weight capacity: 1000kg
  • Cabin meets minimum size requirements
Are the dining areas accessible?

Dining areas are accessible with appropriate table heights and space.

Are there accessible public toilets in the common areas?

There are accessible public toilets on the ground floor.

Are emergency exits accessible?

Emergency exits are clearly marked and accessible.

Services and support

Is your staff trained in accessibility awareness?

We are currently working on staff accessibility awareness training.

Can staff provide assistance when needed?

Our reception is staffed 24 hours and can provide assistance when required.

Is accessibility information available when booking?

We are currently working on making accessibility information clearly available during the booking process.

Getting to The Circus Hotel

What parking options are available?

We don’t have on-site accessible parking. The Circus Apartments (five minutes walk) has an underground parking garage with elevator access to the ground floor.

What public transport options are accessible?
  • Metro: U8 Rosenthaler Platz has a lift at Brunnenstraße
  • Tram: Stops directly in front of the house with level platform entry/exit. Tram drivers can also assist via dedicated call button.

If you do not find your question answered above, please contact us via email info@circus-berlin.de or call on +49 (0) 30 2000 3939.